A business is defined as a location that opens and closes to the general public at set times each day. You may be considered a residence if you are located in a residential zone, even if you open and close at set times. Schools, colleges, and churches located in residential zones may also incur residential fees, or special delivery fees. If pick-up and/or drop-off locations meet the residential area criteria, a Residential Pick-up and/or Delivery Service must be mentioned at the time of your freight quote and must be purchased at the time your shipment order is placed with Alliance Air Freight. If the driver is required to go inside (beyond the front door or loading dock) to pickup or deliver a shipment instead of remaining on the dock or in his truck, additional fees may be applied.
When the shipping or receiving address does not have a loading dock, manual loading or unloading is necessary. A liftgate is an elevator like device at the back of certain trucks which can raise and lower a shipment from the ground to the truck. Liftgate service is always used on freight exceeding 120 lbs in weight, and with fragile freight shipments or freight shipments with large dimensions, if a loading dock or forklift is not available. If freight weight exceeds 120lbs and loading dock is not available at pick-up and/or drop-off locations, a lifgate service must be mentioned at the time your freight quote or freight rate is given. If it is not mentioned and one is needed, added charges will apply on your freight invoice.
Yes there can be additional charges for the following pick up & deliveries:
- Military Site
- School / College
- Church / Synagogue
- Inside (beyond front door)
- Limited Access Locations
- Any delivery/pick up which requires the driver to be their prior to close of business day
- Construction Site
- Convention / Trade Show
Freight shipping transit times are guaranteed only if noted on the bill of lading. For freight rate purposes, if a freight shipping transit time needs to be guaranteed it should be mentioned at the time of the freight quote or freight rate. Getting a freight quote or freight rate which includes a guarantee for the freight shipping transit time, does not mean a shipment will travel as a guaranteed shipment. Only if guaranteed delivery is noted on the bill of lading will a shipment be recognized as a guaranteed shipment.All other transit times are reliable, but not guaranteed. If a shipment is not noted guaranteed on the bill of lading and arrives outside the transit time specified, the freight bill will be reflected to match the transit time which was received. Transit times do not include the day of pickup and are counted by business days.
An attempted pick up / delivery occurs when the freight driver attempts load or unload the freight and the location is closed during business hours (9 a.m. – 5:00 p.m.). When this occurs additional freight charges will be applied to the freight rate or freight quote which was given.
Alliance Air Freight is a service provider therefore returns of any product need to arranged by the the shipper & receiver. Shipping charges will be incurred for returning product. If a shipment is sent with one of our guaranteed services then there is no invoice to pay. However, if a value is declared or insurance is taken or there are charges after the fact, such as an attempted delivery, those will need to be paid for.